For many patients and their families, a visit includes filling out unfamiliar forms and answering financial and insurance questions. The information below and the phone numbers that follow can help with this process.

Volunteer Community Hospital will honor assignments of insurance benefits for 45 days from the date of billing to the insurance company. If, at the end of 45 days, the insurance company has not settled the account, Volunteer Community Hospital will look to the patient for the final settlement of the account.

Any patient having inadequate insurance coverage, or no insurance coverage, will be requested to make appropriate deposits at the time of admission.

Patients must have all hospital visits pre-certified for insurance payment.  If pre-certification is not obtained prior to, or during your hospital visit, your insurance may not pay charges and you could be responsible for your bill.

If you provide insurance information and completed forms at the time of your admission visit, it will be available to the physician’s billing departments upon request.